CANCELLATION & REFUND
Vision Web Creations believes in complete customer satisfaction and fair business. When a customer clicks on an “Accept” or “Agree” button (wherever applicable) or confirms the deal, it is accepted that he/she is doing this (acceptance of all terms and conditions) in his/her full conscious state of mind. Then, once the order has been submitted it is accepted that he/she has read the policies thoroughly with full understanding of the same.
Vision Web Creations believes in helping, rather cooperating with its customers as far as possible. We follow this liberal cancellation policy. The customer/s should agree to follow these points noted below to place proper cancellation request:
- All the cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping those products.
- Please note that there cannot be cancellation of orders placed on the day/date of delivery.
- No cancellations are entertained for those products/services that the Vision Web Creations marketing team has obtained on special occasions like Christmas, Easters, New Years etc. These are limited occasion offers and therefore cancellations are not possible.
- However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. The matter should be reported within 5 days.
- In case you feel that the product/services received is not as shown on the site or as per your expectations, you must bring it to the notice of Vision Web Creations customer service within 24 hours of receiving the products/services. The Customer Service Team after looking into your complaint will take an appropriate decision.
- All amounts owed by the client to Vision Web Creations for services rendered/products sold prior to the verified cancellation date must be paid in full. There will be no prorating for partial months throughout the Agreement. Due to account security and privacy concerns, all billing related questions and cancellation requests MUST be made in writing or via email.